“In addition, like pharmacies across our sector we also need to take operational load off the shoulders of pharmacists, to free up their time. Nadeem Sarwar, CEO of Phlo, said: “Our business is growing at such a rate that we need to continue to improve our systems, to ensure that the patient journey is as smooth and seamless as possible. Their Titan Enterprise product is already in use by leading online pharmacies around the UK, offering these businesses a platform which can support their ambitious growth plans while offering customised experiences for both customers and operations teams.Īs such, Titan Enterprise is expected to bring Phlo efficiency gains of 60 per cent by the end of 2022, as the business executes expansion. It now serves more than 10,000 private and NHS patients and is the only pharmacy to guarantee same day delivery of medicines.Īs the company targets continued expansion, it is deploying a Patient Medication Record (PMR) system called Titan, designed by Bristol health tech pioneers Invatech Health. Online pharmacy Phlo is currently experiencing monthly compound growth of 20 per cent, after launching in January 2020. “There will of course always be a place for bricks and mortar pharmacies, but whether you’re working from home or in an office, the convenience of on-demand delivery is becoming the norm, and what consumers expect.Two health tech firms are collaborating to continue the digital revolution in pharmacy and drive the rapid expansion in the online sector across the UK. “Last-generation online pharmacy services have been around for a while, but what we’re doing at Phlo is innovative, and given the current environment, we’d anticipate demand growing consistently. Phlo founder and CEO Nadeem Sarwar said: “The response we’ve received to the crowdfunding has been incredible and I’d like to say a massive thank you to all those who are investing and in particular those who have supported us from the start. Phlo is an exclusive partner of the UK’s largest telemedicine provider, Babylon Health. Phlo recently appointed its first chief pharmacy officer Naila Dad.ĭad was previously head of operations at Pharmacy 2 U & and joined Phlo from Co-Op Ventures where she was head of operations for its online pharmacy service. The company said it has serviced more than 4000 patients to date from Jersey to Orkney. Since the start of the year, Phlo said it has seen a 73% growth in average month on month revenue and 43% growth in average month on month patient numbers. Pharmacists urge people not to stockpile medicines during coronavirus.More than 5000 jobs to go as Boots and John Lewis announce cuts.Phlo plans to launch its on-demand service outside of London in Birmingham later this year and plans to expand into five cities over the next two years.įrom October 2019, demand and patient numbers have been growing consistently, but in the period since COVID-19 became a significant public health issue, growth has exceeded all expectations. There will also be a further investment to implement and develop new features and technologies as well as the recruitment drive. Since launching, the management team has now proven the business model and concept, and the investment received through the crowdfunding will help support the scaling up of the on-demand, same-day delivery service. Most on-demand same-day deliveries by Phlo are completed within two hours. Employee numbers are expected to reach around 200 in 2021.Īlthough Glasgow born, the business began life by servicing patients in and around London, where the company now has a foothold across the city, delivering prescriptions by bike courier.Īfter seeing considerable demand for its services, it has now begun providing deliveries throughout England. The business employs 32 members of staff across the UK, with the majority being high-value technology and pharmacy roles. He was managing director of of Universal Pharmacy for five years and previously spent several years working in corporate and commercial banking for HSBC and Royal Bank of Scotland. The business was founded by Nadeem Sarwar who is a Saltire Fellow with Entrepreneurial Scotland. Glasgow-founded Phlo Digital Pharmacy, launched in November 2019, now plans to extend its crowdfunding campaign hosted on Crowdcube due to the high levels of demand. A fast-growing digital pharmacies is embarking embark on a growth drive after smashing through its crowdfunding target of £1.65m on the day of launch.
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